1) About InvoVat
InvoVat is an application designed for Croatia apartment owners/hosts to:
- Sign in and submit required guest/tourist reports to the eVisitor system.
- Create and manage invoices related to stays.
- Manage a calendar to track guest arrival and check-out dates.
- Support processing of tourist-related payments and taxes for the relevant Croatia tourist office.
Important: InvoVat helps you perform reporting and administrative tasks. You are responsible
for ensuring that the information you submit is accurate and that your use complies with applicable laws and regulations.
2) Information We Collect
We collect information in the following ways:
2.1 Information you provide
- Account & contact information: such as name, email, phone (if provided), and business details.
- Guest/tourist reporting details: information you enter for eVisitor reporting (e.g., guest identity and stay details) as required by law.
- Invoice data: billing details, service descriptions, amounts, tax-related fields, and invoice metadata.
- Calendar/stay details: arrival/check-out dates, reservation references, notes you add.
- Support communications: messages you send to us (e.g., via email).
2.2 Information collected automatically
- Device and app data: device type, operating system version, app version, language, and basic diagnostics.
- Usage data: app interactions, screens viewed, feature usage, and performance metrics.
- Log data: timestamps, IP address (where applicable), and error logs for troubleshooting and security.
2.3 Payment/tax processing data
If InvoVat supports payment/tax processing, we may handle transaction-related information needed to
create records and confirmations. Actual payment card details are typically handled by specialized payment providers
(if used) and are not stored by us unless explicitly stated.
3) How We Use Your Information
We use information for the following purposes:
- Provide and operate the app: authentication, reporting workflows, invoices, calendar functions.
- Compliance-related support: assisting you in preparing and submitting legally required reports and records.
- Customer support: responding to inquiries and troubleshooting issues.
- Security and fraud prevention: monitoring suspicious activity and protecting accounts.
- Improvements: analytics, debugging, and enhancing performance and usability.
4) Sharing & Third Parties
We may share information in limited cases, such as:
- With eVisitor / relevant authorities: when you submit guest/tourist reporting data through the app as required.
- Service providers: vendors who help us host, maintain, analyze, or support the app (under contractual confidentiality and security obligations).
- Payment providers (if applicable): for processing transactions you initiate.
- Legal requirements: to comply with law, regulation, legal process, or enforceable governmental requests.
- Business transfers: if we undergo a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
5) Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information.
No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
6) Your Rights and Choices
Depending on applicable law (including GDPR where relevant), you may have rights such as access, correction,
deletion, restriction, and portability of your personal data, and the right to object to certain processing.
- Account data: You may request access, correction, or deletion where applicable.
- Guest reporting records: Some records may need to be retained to comply with legal obligations.
- Support requests: Contact us to exercise rights or ask questions.
7) Data Retention
We retain information only as long as necessary for the purposes described in this policy, including
to meet legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data.
8) Children’s Privacy
InvoVat is intended for business/host use and is not directed to children. We do not knowingly collect
personal information from children.
9) Changes to This Privacy Policy
We may update this policy from time to time. We will revise the effective date at the top when changes are made.
If you have questions about this Privacy Policy or your personal data, contact us at
support@invovat.hr.